Louisville Metro Government

December 4, 2016

The Challenge

Louisville/Jefferson County Metro Government(Kentucky) is a Public Sector entity with 6000 employees that uses PeopleSoft 9.0 for HCRM and Payroll. The city was facing difficulty managing its PeopleSoft environment due to a lack of qualified resources to recruit locally. This problem was compounded by employee turnover and knowledge attrition which led to a lack of knowledge and experience to manage the environment on a 24/7 basis.

The Solution

Metro is now a PSaaS client benefitting from ongoing support and maintenance. Our ability to secure talent from an international pool of resources immediately solved the need for experienced and knowledgeable resources that can be scaled to need on demand. Utilizing fractional resources allowed us to assign several different experts to the account, who did the work that would have been done by one full-time employee for each area of expertise.

The Results

  • Metro is now equipped with a team of four Motown fractional resources and two more backups, eliminating the need for one full-time employee.
  • 24/7 service is now provided consistently
  • Metro realized an average cost savings of over 35%
  • Because we’re current with market trends, Louisville Metro is now able to focus on developing and implementing strategic long-term plans.

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