Louisville Gas & Electric (LG&E)

THE CHALLENGE

Louisville Gas & Electric (LG&E) wanted to upgrade to PeopleSoft HCM 9.2 from version 9.1 and wished to provide several usability enhancements to the users:

  • A complete fluid-based and mobile friendly experience for all Employee and Manager Self-Service applications
  • Incorporate Approval Workflow for a number of business processes
  • Utilize Activity Guides to lead users through complex HR processes
  • Enable Elastic Search across the application

THE SOLUTION

MoTown worked closely with the LG&E staff to define the Employee and Manager Self-Service transactions that needed to be available to the user community.  We then defined a development plan for those transactions that were not currently available as Fluid-Enabled in the delivered image and drafted development standards for how to convert the pages to utilize the fluid technology.  Lastly, MoTown completed the development of these pages, while utilizing best-practice development techniques, to ensure there is minimal impact to any delivered PeopleSoft objects.  Additionally, we created Approval Workflow processes for many of these transactions and utilized Fluid-based Approval technologies.

We faced challenges in building Activity Guides, as LG&E has complex business processes and these guides pulled data from a variety of sources.  To manage these challenges MoTown worked with the key HR and Benefits Personnel to create several activity guides that lead users through complex business processes such as, New Hire Processing, Benefits Enrollment and Bi-Weekly Payroll Processing.  These activity guides allow LG&E to ensure a consistent business process is being followed with each transaction and greatly improves data quality within the system.  Additionally, MoTown trained the LG&E staff on how to create their own Activity Guides.

THE RESULTS

The final outcome was a successful implementation with significant business process improvement and with a user-friendly and mobile compatible user interface.

Louisville Metro Government

The Challenge

Louisville/Jefferson County Metro Government(Kentucky) is a Public Sector entity with 6000 employees that uses PeopleSoft 9.0 for HCRM and Payroll. The city was facing difficulty managing its PeopleSoft environment due to a lack of qualified resources to recruit locally. This problem was compounded by employee turnover and knowledge attrition which led to a lack of knowledge and experience to manage the environment on a 24/7 basis.

The Solution

Metro is now a PSaaS client benefitting from ongoing support and maintenance. Our ability to secure talent from an international pool of resources immediately solved the need for experienced and knowledgeable resources that can be scaled to need on demand. Utilizing fractional resources allowed us to assign several different experts to the account, who did the work that would have been done by one full-time employee for each area of expertise.

The Results

  • Metro is now equipped with a team of four Motown fractional resources and two more backups, eliminating the need for one full-time employee.
  • 24/7 service is now provided consistently
  • Metro realized an average cost savings of over 35%
  • Because we’re current with market trends, Louisville Metro is now able to focus on developing and implementing strategic long-term plans.

Sallie Mae/Navient

The Challenge

In 2014 Sallie Mae separated into two publicly traded companies. One was an education loan management business to be called Navient; and the other, a consumer banking business that retained the name Sallie Mae.

This meant that the PeopleSoft Financial and PeopleSoft HCM functions needed to be separated in order for the two entities to continue operating independently of one another. However, both organizations lacked the IT resources to support a PeopleSoft environment. This was compounded by hardware that was difficult to maintain, which also complicated the separation process itself.

The Solution

MoTown Group assisted with the division of the PeopleSoft system and has since provided ongoing PSaaS support.  Additionally, we moved both entities to a hosted environment to eliminate the issue of the problematic hardware.

The Results

  • Both entities continue to operate as independently functioning companies.
  • We continue to fill gaps in lost IT knowledge to support PeopleSoft and Hyperion through ongoing PSaaS support.
  • They have realized significant cost savings due to a sharp decrease in maintenance issues.

Papa John’s International

The Challenge

PeopleSoft 9.1 system support was about to be retired and Papa John’s needed to upgrade to PeopleSoft 9.2. In addition to the upgrade, Papa John’s needed enhanced employee and management self-service, as well as a new and improved time-tracking system.

The Solution

Motown Group project-managed the upgrade to PeopleSoft 9.2. We then implemented and customized PeopleSoft 9.2 fluid-based employee and manager self-service modules. Finally, we designed and built a fully customized time-tracking system within PeopleSoft, and we aggregated data from four separate business systems and integrated within PeopleSoft.

The Results

  • Led a successful completion of the upgrade on-time and on-budget
  • Allowed all employees to access self-service functionality from work and on mobile and tablet
  • Allowed managers to review, approve, and initiate transactions from work and on mobile and tablet
  • Streamlined the payroll operations, reducing payroll processing times by 30%

 

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